RETURNS AND REFUNDS

Returns

If you are not happy with your purchase and wish to return an item, please contact us via email or phone call within 30 days of receiving your order to be eligible for a full or partial refund (if applicable). IMPORTANT. Any product you return must be in the same condition you received it and in the original packaging.

You will be issued a refund minus a 25% restocking fee. All returns must be in original condition with packaging intact. For Order Return inquiries, please email support.cozypops@gmail.com.

Refunds (If applicable)

Once we receive your item(s) in the condition and manner stated above, we will process your refund immediately and notify you at that time. We will initiate a refund to the payment method used to make your purchase. Once the credit is processed, it will generally reflect in your payment account within 10-12 business days, depending on your card issuer’s policies. For Order Refund inquiries, please email support.cozypops@gmail.com . Our customer support team strives to respond to all inquiries within 24 hours during our regular business hours, which are Mon-Fri 9 am-5 pm EST. You can also call us at +1 312-667-8398 Monday through Friday from 9 am to 5 pm EST.

Reserved Rights Regarding Refunds

IMPORTANT. Once a return is initiated, your items have 15 days to arrive in our warehouse. If your items do not arrive within that time frame. We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to: An irregular or excessive returns history an irregular or excessive returns history involving used, altered, laundered, damaged, or missing items; or Potential fraudulent or criminal activity.

Returns Shipping Cost Exceptions

If product is damaged you will got free return label by email . If you have bought product mistakenly then you need to pay return shipping fee.   . 

My order arrived damaged or it's missing.

If you receive a broken or damaged, defective, or incorrect item, please report to us within 30 days of delivery with a photo of the item and we will issue you a replacement item or a complete refund. If your order appears to be missing but your tracking information indicates your order was delivered, we recommend that you contact your local carrier to confirm if the item was delivered. For Order Return inquiries, please email support.cozypops@gmail.com . Our customer support team strives to respond to all inquiries within 24 hours during our regular business hours, which are Mon-Fri 9 am-5 pm EST. 

Contact Us

If you have any questions, comments, or concerns about this Refund Policy, please contact us by email at support.cozypops@gmail.com . Our customer support team strives to respond to all inquiries within 24 hours during our regular business hours, which are Mon-Fri 9 am-5 pm EST.  

6841 Forest Hill Ave
Richmond, VA 23225